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Having trouble with Poppy? We'd love to help you out. Reach out to us and we'll get back to you as soon as possible.
Open the Settings app on your iPhone, tap your name at the top, then tap Subscriptions. Find Poppy and tap Cancel Subscription.
Open Poppy, go to Settings, tap "Upgrade", then tap "Restore Purchases" at the bottom of the paywall screen.
Go to Settings in Poppy and tap "Reset & Restart Onboarding". This will permanently delete all your medications, history, and streak data. You can also simply delete the app.
Make sure notifications are enabled for Poppy in your iPhone Settings > Notifications > Poppy. Also check that Do Not Disturb is not active.
Yes! All your medication data is stored locally on your device. We don't have access to it and it never leaves your phone (except chat messages which are processed securely and not stored).
No. Poppy is a reminder and wellness companion only. Always consult your doctor or healthcare provider for medical advice.